Help · Returns

Refund, Return & Exchange

Arrived damaged or defective? We'll make it right with a replacement or store credit.

How it works

  1. Tell us within 48 hours Email thefunkyfitz@gmail.com with your order details and photos of the damage.
  2. We review it Once approved, we send you return shipping instructions.
  3. Replacement or credit An eligible item gets a replacement or store credit.

To qualify

The item must be unused, in its original packaging, with all tags intact.

Not covered

  • Exchanges
  • Refunds
  • Sale items
  • Concert merch
  • Custom orders
Report a damaged order
Read the full policy

At The Funky Fitz, we strive to deliver high-quality products and ensure customer satisfaction. Please read our Refund, Return & Exchange Policy carefully before making a purchase.

1. Returns

  • We only accept returns if the product is damaged or defective upon arrival.
  • Returns are not accepted for exclusive concert merchandise.
  • To request a return, you must contact us within 48 hours of receiving your order with photos of the damaged item.

2. Exchanges

  • NO EXCHANGES ARE AVAILABLE 

3. Refunds

  • We do not offer refunds. If your item is damaged and eligible for return, we will provide a replacement or store credit.

4. Process for Returns & Exchanges

  1. Email us at thefunkyfitz@gmail.com with your order details and photos (if applicable).
  2. Once approved, we will provide return shipping instructions.

5. Additional Notes

  • The item must be unused, in original packaging, and with all tags intact.
  • We do not accept returns/exchanges on sale items, exclusive concert merchandise, or customized orders.